Terms & Conditions of Use my96 Platform

1 Acceptance of Terms

Welcome to my96. This Terms and Conditions document ("Terms") constitutes a legally binding agreement between you ("User" or "Member") and my96 ("Platform", "us"). These Terms govern all aspects of your use of the my96.net website, the my96 mobile app, and all services and products offered under the my96 brand.

These Terms should be read together with the my96 Privacy Policy and any other policy documents published on our website from time to time. All such documents form part of the overall agreement between you and my96.

2 User Eligibility

To use the my96 platform, you must meet all of the following eligibility requirements:

• At least 18 years old on the date of registration.
• You are a legally competent individual capable of entering into a binding contract.
• The use of online gambling services is not prohibited by law in the region where you reside.
• You have never been declared bankrupt or insolvent by any court of competent jurisdiction.
• You are not currently on the self-exclusion list of any gambling platform or responsible gaming program.
• You are registering and using the platform on your own behalf, not on behalf of any other person.

My96 is not responsible if an individual who does not meet these eligibility requirements gains access to the platform. If you are aware of an underage person using this platform, please contact our support team immediately.

3 Account Registration

Each user is only permitted to hold one (1) active account at my96. Registering multiple accounts, whether using the same or different information, is strictly prohibited and may result in:

• Freezing of all associated accounts without prior notice.
• Cancellation of all bonuses, wins, and credits in the account.
• Permanent ban from using the my96 platform.

Upon registration, you are required to provide accurate, complete, and up-to-date information. Required details include your full name, phone number, email address, and bank details for withdrawal purposes. You are solely responsible for maintaining the confidentiality of your account password.

All activity that occurs within your account is your responsibility. If you suspect your account has been accessed by an unauthorized party, please contact the my96 support team immediately. my96 will not be held liable for any losses resulting from unauthorized access that occurred before you notified us.

4 Deposit & Withdrawal

My96 supports a wide range of payment methods suited for Malaysian users, including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Maybank2u, CIMB Clicks, Public Bank, and other local banks.

Deposit Terms:

• The minimum deposit amount is as stated on the platform's deposit page.
• All deposits must be made using a payment method registered under your own name.
• Deposits made using another person's account or card are strictly prohibited and may result in immediate account freezing.
• My96 does not charge any processing fees for deposits.

Withdrawal Terms:

• Withdrawals may only be made to a bank account registered in the name of the my96 account holder.
• Withdrawals are processed within 15 minutes to 24 hours depending on the method and withdrawal limits.
• All winnings from bonuses are subject to wagering requirements before withdrawal is permitted.
• My96 reserves the right to request supporting documents to verify your identity before processing large withdrawals.

5 Bonus & Promotions

My96 offers a variety of bonuses and promotions to members from time to time, including welcome bonuses, weekly cashback, free spins, and a loyalty program. All bonuses are subject to the specific terms and conditions stated alongside each offer.

General terms applicable to all my96 bonuses:

1. Each bonus has a wagering requirement that must be met before winnings can be withdrawn.
2. Bonuses may only be claimed once per user unless otherwise stated.
3. My96 reserves the right to modify, suspend, or cancel any promotion with prior notice.
4. Misuse of the bonus system, including opening multiple accounts to claim bonuses, is strictly prohibited.
5. Wagering below certain minimum limits or using betting strategies deemed as bonus abuse may result in bonus cancellation.
6. Bonuses offered are entirely for entertainment purposes and are at the full discretion of my96.

6 Game Rules

All games available at my96 — including slot games, live casino, fish shooting games, and sports betting — have their own rules that all users must follow.

• The outcome of all games is final and not subject to appeal unless a verifiable technical malfunction has occurred.
• In the event of a technical disruption during a game session, my96 reserves the right to void the affected round and refund the original wager.
• The use of automated software (bots), third-party assistance tools, or any method that provides an unfair advantage is strictly prohibited.
• For sports betting, all odds are subject to change until the bet is confirmed.
• My96 reserves the right to void bets placed after an event has started, except for live betting that is specifically permitted.
• The minimum and maximum wagering limits for each game are as displayed within the game interface.

The RTP (Return to Player) for each slot game is stated in the respective game information. my96 uses a Random Number Generator (RNG) that has been certified by independent international auditing bodies to ensure all game outcomes are random and fair.

7 User Conduct

My96 users are expected to conduct themselves with courtesy and responsibility at all times. The following behaviour is prohibited and may result in disciplinary action, including account closure:

• Use of offensive, threatening, or abusive language on our platform or through any of our communication channels.
• Any attempt to hack, manipulate, or interfere with the my96 system in any way.
• Colluding with other players to cheat the system or gain an unfair advantage.
• Spreading false or misleading information about my96 to others.
• Using the platform for illegal activities or activities that violate local laws.
• Abusing the customer support system with unfounded or repeated complaints.

8 Account Closure & Freezing

My96 reserves the right, at its sole discretion, to close or freeze any account with or without prior notice under the following circumstances:

• Breach of any term set out in this document.
• Suspected fraud, money laundering, or illegal activity.
• Failure to provide the requested KYC documents within the specified timeframe.
• Registering multiple accounts or providing false information during registration.
• Account closure requested by the user themselves.

Users may close their own account at any time by contacting our support team. Prior to closure, any valid balance that meets the withdrawal requirements will be returned to the user via the original payment method within a reasonable timeframe.

9 Liability Limit

My96 shall not be held liable for any loss or damage arising from:

• Technical failures, service disruptions, or downtime beyond our control.
• Actions or omissions of third-party service providers, including game providers and payment gateways.
• Losses incurred by the user as a result of fair and valid game outcomes.
• Unauthorized access to a user account resulting from the user's own negligence in maintaining password confidentiality.
• Indirect, incidental, or consequential losses under any circumstances.

My96's maximum liability to any user under any circumstances shall not exceed the total amount deposited by that user in the 30 days preceding the arising of the claim.

10 Responsible Gaming

My96 is fully committed to promoting responsible gaming. We believe that gambling should remain purely a form of entertainment, not a source of income or a means of resolving financial difficulties.

Our platform provides the following self-control tools for all members:

• Deposit Limit: Set daily, weekly, or monthly limits on your deposits.
• Loss Limit: Set a maximum loss amount within a specified period.
• Session Limit: Limit the duration of each gaming session.
• Temporary Break: Suspend account access for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Permanently close your account at your own request.

For more information, please visit the Responsible Gaming or contact the my96 customer support team, who are ready to assist you.

11 Terms Amendment

My96 reserves the right to modify, add, or amend any part of these Terms and Conditions at any time without prior notice. Amendments take effect immediately upon publication on our website.

It is your responsibility to review this page periodically to stay informed of the latest applicable terms. Continued use of the my96 platform after any amendments are published will be considered your acceptance of the revised terms.

12 Applicable Law & Dispute Resolution

These Terms and Conditions are governed by and interpreted in accordance with the laws of the jurisdiction in which my96 is registered and licensed. Any dispute arising from or in connection with these Terms shall be resolved through:

1. Live Consultation: All complaints must first be submitted to the my96 customer support team for an amicable resolution.
2. Arbitration: If direct negotiation fails within 30 days, the dispute will be referred to independent arbitration agreed upon by both parties.
3. Final Resolution: The arbitration decision is final and binding on both parties.

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision will be reinterpreted in a manner that most closely reflects the original intent, while all other provisions remain in full force and effect.

For any enquiries regarding these Terms and Conditions, please contact the my96 support team via live chat in our app or website, or by email at [email protected].