Your privacy is more than a legal obligation to us — it is a trust you place in my96. This document clearly explains how we collect, use, store, and protect your personal information.
Six core principles that underpin how my96 handles every member's personal data with full integrity
All data transmitted between your device and my96's servers is protected by 256-bit SSL encryption — the same security standard used by leading banking institutions in Malaysia.
My96 has never and will never sell, rent, or commercialise your personal data to any third party. Your data belongs to you — full stop.
You have the right to request deletion of your personal data at any time, subject to legal and operational requirements. Requests will be processed within 30 working days.
You have full control over cookie settings in your browser. my96 uses cookies solely to enhance user experience and secure your login session.
Our Privacy Policy is written in plain language — not confusing legal jargon. We believe you have the right to know exactly what happens to your information.
My96 fully complies with Malaysia's Personal Data Protection Act (PDPA) and international data protection standards to ensure your privacy rights are always upheld.
My96 ("we", "Platform") takes the privacy of every user seriously. This Privacy Policy explains our practices for collecting, processing, storing, and protecting your personal data when you use the my96.net website, the my96 mobile app, or any of the services we offer.
By using the my96 platform, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform.
My96 is committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable privacy legislation. We regularly review this policy to ensure it reflects current industry best practices and legal requirements.
My96 collects your personal data through several methods depending on how you interact with our platform. Below is a summary of the types of data we collect:
| Data Category | Example Information | Collection Methods |
|---|---|---|
| Identity Information | Full name, IC number, date of birth, gender | Registration form, KYC process |
| Contact Information | Phone number, email address, residential address | Account registration, profile updates |
| Financial Information | Bank account number, bank name, transaction history | Deposit and withdrawal process |
| Technical Data | IP address, device type, browser, operating system | Automatically logged during use |
| Usage Data | Game history, wagering, login timestamps | Platform activity records |
| Communication | Support chat transcripts, emails, feedback | Interactions with customer support |
We only collect data that is strictly necessary to provide the services you request. We do not collect sensitive data such as health information or religious beliefs unless you voluntarily provide it in the context of responsible gaming services.
The personal data we collect is used solely for legitimate purposes necessary to operate the my96 platform properly. The following are the primary purposes for which your data is used:
My96 does not sell your personal data. However, in the course of operating the platform, we may need to share certain information with the following parties under limited circumstances:
My96 makes serious investments in security infrastructure to ensure your personal data is always protected. The technical and organisational security measures we implement include:
While we take all reasonable precautions, no security system can guarantee absolute 100% protection. You are also responsible for safeguarding your account password and not sharing it with anyone.
My96 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the my96 platform.
Under Malaysia's PDPA and the my96 privacy policy, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 working days.
If your personal data is inaccurate or out of date, you have the right to request a correction via your profile settings or my96 customer support.
You may request deletion of your personal data, subject to applicable legal and contractual retention requirements.
You may object to the processing of your personal data for direct marketing purposes at any time without providing a reason.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider if needed.
In certain circumstances, you may request that the processing of your data be restricted while your dispute or complaint is being resolved.
To exercise any of the above rights, please contact the my96 privacy team via live chat or our support email. We will process your request promptly and within the timeframe required by law.
My96 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by law. The following are general data retention guidelines:
When data is no longer needed and there is no legal obligation to retain it, my96 will securely delete or anonymise that data.
Should we discover that personal data of an individual under the age of 18 has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account.
Parents or guardians who suspect their child has registered or used the my96 platform are required to contact our support team immediately so that appropriate action can be taken without delay.
My96 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other relevant operational reasons.
When we make significant changes to this policy, we will:
Your continued use of the my96 platform after any policy amendments are published will be considered your acceptance of the updated policy. If you do not agree with the amendments, you may stop using the platform and request account closure.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the my96 privacy team is ready to assist you.
You can reach us through the following methods: