At my96, online entertainment should bring joy — not stress or problems. We provide the tools, resources, and support you need to ensure your gaming experience stays positive, enjoyable, and fully within your control.
We provide a variety of easy-to-use control tools to help you play smarter and more responsibly every day
Set your own deposit limit — daily, weekly or monthly. Once the limit is reached, the my96 system automatically stops additional deposits until the next period begins. Full control stays in your hands.
Set how long you want to play each day. When the time limit is reached, the system will alert you and you can choose to stop or extend your session. Ideal for maintaining a healthy life balance.
If you feel you need a break from gaming, use the self-exclusion feature to temporarily block access to your account — whether for 24 hours, a week, a month, or longer, based on your needs.
Easily track your wagering history, deposits and withdrawals through your account dashboard. Full transparency helps you make smarter decisions based on real data from your activity.
Receive real-time notifications when you are approaching your set deposit or time limits. These proactive reminders allow you to make more conscious decisions before going overboard.
My96 uses rigorous KYC identity verification to ensure the platform is only accessible to individuals aged 18 and above. There is zero compromise when it comes to protecting younger audiences.
Responsible gaming means enjoying online wagering activities purely as a form of entertainment — not as a source of income, an escape from problems, or a way to fill an emotional void. At my96, we believe every user deserves a fun, safe gaming experience that remains fully within their control.
Online gaming, like any other form of paid entertainment, should be done within clear limits. It is no different from budgeting for a movie, concert or dinner — you need to know how much you are willing to spend and stop when that limit is reached. Problems arise when these boundaries are repeatedly crossed and gaming begins to affect daily life, personal relationships or financial stability.
My96 is committed to creating an environment that promotes balance. Every feature, promotion and function on our platform is designed with user wellbeing in mind. We do not simply provide games — we provide a responsible and trustworthy entertainment space for Malaysia users.
We operate on several core principles that guide how we design our platform and interact with our users:
Activating self-control tools at my96 is simple and only takes a few minutes. Here are the steps:
Use the Login button at the top of the page and enter your account credentials to access the dashboard.
Click the profile icon in the top right corner, then select "Settings" or "Account Security" from the dropdown menu.
This section contains all self-control tools — deposit limits, play time limits, self-exclusion, and activity monitoring options.
Enter a limit amount that suits your budget, confirm the change, and the system will enforce the limit immediately.
My96's customer support team operates 24/7 and is ready to help you set or adjust your self-control tools at any time.
One of the most important steps in responsible gaming is recognising the early signs that gaming may be becoming a problem. Below is a comparison between healthy gaming habits and warning signs to watch out for:
If you recognise yourself in any of the warning signs above, do not be ashamed to seek help. Problem gambling is a treatable health issue, and the bravest first step is acknowledging that you need support.
Answer the following questions honestly to help you assess whether your gaming habits are still within a safe zone. If you answer "Yes" to 3 or more questions, we strongly encourage you to contact support or use the self-exclusion tool.
Have you ever played using money that was meant for daily necessities such as bills, rent or food?
Have you ever tried to increase your wagering amount after a loss in an attempt to recover money you have lost?
Have you ever lied to family members or friends about how much time or money you have spent on gaming?
Do you feel restless, irritable, or uncomfortable when you are unable to play or need to stop playing?
Have you ever neglected work, studies or family responsibilities because too much time was spent on gaming?
Has gaming become your primary way of feeling better when you are stressed, sad, or bored?
Access all your self-control tools through your my96 account settings. Simple, fast, and effective immediately.
Manage Account SettingsIf you or someone you know needs help with a gambling problem, contact these organisations:
We train all our support staff on responsible gaming issues and ensure every interaction with users is handled with empathy and without judgement.
Answers to frequently asked questions about responsible gaming at my96